We’re here when it’s not quite right.

A problem with your order?

Email lexxiefrost@gmail.com with your order number and a description of the issue. Include photos where they help show a damaged or incorrect item. We’ll assess the issue and arrange the remedy required by applicable consumer law.

Contact us before posting an item back so we can give you the correct instructions. This does not limit your statutory rights. Please don’t return a parcel to the sender address without checking with us.

Your consumer rights.

Eligible New Zealand purchases are covered by the Consumer Guarantees Act. Goods must meet the applicable guarantees, including acceptable quality and matching their description. Depending on the problem, you may be entitled to a repair, replacement, refund or other remedy.

When we sell directly to Australian consumers, the applicable guarantees under the Australian Consumer Law also apply. These rights cannot be excluded by our store policies.

We are your contact for a claim about your purchase; you don’t need to resolve it with our supplier yourself. Any remedy, return costs or further compensation will be handled according to the law that applies to your situation.

Changed your mind?

Choose your variant from the actual supplier photographs before paying. We do not currently offer a general change-of-mind return or exchange policy, except where the law requires one.

If you need to cancel an order, email as soon as possible so we can check whether it has been dispatched. This change-of-mind policy does not affect your rights if an item is faulty, unsafe, incorrect, not delivered as agreed or otherwise fails a consumer guarantee.